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How to Get the Most from
Welcome to MyChart, Oregon Medical Group’s Patient Portal
Effective April 16, 2024, all MyChart users will be required to use 2-step verification to log in. Learn more
MyChart has many enhanced features to assist you on your health care journey. MyChart allows patients to:
Request an appointment
Send a message to your provider
Share your information with those you choose
Receive test results and view past results
See visit summaries
Track medications
Pay your bill and see statements
Update your insurance
Manage your preventive care
See more →
If you are a current patient signing up is easy and only takes a few minutes. To start the sign-up process simply click on the green Sign Up Now button below.
Effective April 16, 2024, all MyChart users will be required to use 2-step verification to log in. Learn more
Already registered for MyChart? You can log-in here:
MyChart Help Library
We’ve assembled this library of help to answer common questions about MyChart.
Download the Mobile App
Oregon Medical Group patients can get MyChart on their Apple® iPhone and Google Android™ devices through a free app. The MyChart app allows you to send and get messages as well as to view test results, appointments, health reminders, and your health summary.
Note: You must set up a MyChart account before using the app on your smartphone. Apple iOS: From your device, go to the Apple® store and search "MyChart." Android: From your device, go to the Google Play™ store and search "MyChart."
Not Seeing Any Records
MyChart will give you access to the last three years of your Oregon Medical Group medical records as soon as you have seen a provider with MyChart in place. If you have not seen a provider since the new system was implemented on February 1, 2022, you will not see your medical records. However, they are in our system and your clinician has access to them for your care.
Receive Printed Statements
In MyChart, patients can choose to receive (get) paper bills. To get paper bills, please do the following:
Log in to your MyChart account.
Under “Your Menu,” click on the “Billing Summary Activity.”
Below the bill details, you should see a sentence that reads, “If you would like to receive paper statements, you may cancel paperless billing.” Select the highlighted words “Cancel Paperless Billing.”
On the new screen that appears, click on the orange button that reads "Receive Paper Statements."
Connect Apple Health, Google Fit or FitBit apps
You can now connect your Apple Health, Google Fit or FitBit apps to MyChart. This lets you keep all your health metrics in one place and allows your providers to view statistics – if you authorize it. The steps vary a bit based on your app and devices, but here’s the general approach: (To get specifics for your app, a quick internet search will help, too.)
1. Log into MyChart.
2. Open “Track My Health”.
3. Select “Manage Connections”.
4. Choose “Connect Account/Connect to…” with the device/app you’re using.
5. Follow the prompts.
6. Get tracking!
Set up a Child's MyChart Account
Parents and legal guardians can use MyChart to help take care of their child’s medical care through proxy access, but there are some things to be aware of depending on the child’s age.
Ages 11 and under: Parents and legal guardians can send messages to the child’s providers, schedule appointments, including well-child checks, view upcoming and past appointments, pay bills, view immunization records, test results and more.
Ages 12–17: Once a child turns 12, there are some changes to what parents can see in a child’s MyChart account. While parents can still pay bills and view immunization records, certain information related to appointments and medications won't be available to protect the child’s privacy. Sensitive information like medications and test results are generally not available to those with proxy access. This type of information isn't available to those with proxy access to provide teens with a safe space to seek medical care and guidance.
Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child. A person 18 years old or older can give a parent access from their own MyChart account by going to “Share MyRecord Activity,” selecting “Friends and Family Access,” and clicking the “Invite Someone” hyperlink.
MyChart Help Videos
Sign Up for MyChart
This video provides very clear step-by-step instructions to get you signed up for MyChart using a phone or tablet. Grab that device and get ready!
Overview of My Chart
This video offers an overview of all the ways you can use MyChart to get the care you need, how you need it. From sending secure messages to your provider, to requesting an appointment or a video visit, paying a bill, tracking medications – MyChart can do it. Watch and learn!
Descripción General Del MyChart
Este video ofrece una descripción general de todas las formas en que puede usar MyChart para obtener la atención que necesita, cómo la necesita. Desde enviar mensajes seguros a su proveedor hasta solicitar una cita o una visita por video, pagar una factura, rastrear medicamentos, MyChart puede hacerlo. ¡Mira y aprende!
MyChart: Linking Your Accounts on a Desktop
If you’ve been seen at a PeaceHealth clinic or Riverbend Hospital, you probably already have a MyChart account! If you’re new to town, you might have an account from your past provider. This video shows you how to link those accounts. Please note: When using MyChart, you’ll need to select Optum (which powers Oregon Medical Group). This video is for desktop reference. Working on a mobile device? See the video for that experience!
MyChart: Linking Your Accounts on a Mobile Device
If you’ve been seen at a PeaceHealth clinic or Riverbend Hospital, you probably already have a MyChart account! If you’re new to town, you might have an account from your past provider. This video shows you how to link those accounts. Please note: When using MyChart, you’ll need to select Optum (which powers Oregon Medical Group). This video is for use with a cell phone or tablet Working on a desktop or laptop computer? See the video for that experience!
Reset Your Password
The MyChart password re-set process is like that used by many common applications, but if you’ve been postponing doing it, this video offers an easy ‘how to’ in under a minute.
Check In Online
Follow the steps offered in the email reminder you receive before an appointment. You can verify or update your personal information, pay your co-pay and fill out the health forms that you used to have to complete in the waiting room.
Send a Message
You can message your provider through MyChart. It’s a great way to keep your communication in one place, and we see it quickly.
You can easily pay your bill through MyChart. This short video walks you through the process.
Connect Your Medical Records
Connect your records so you can see all your information in one place. Any group that uses “Epic” for its medical records is compatible
Get Proof of COVID Vaccination
Even if you received your COVID vaccinations somewhere besides Oregon Medical Group, you can upload your information to MyChart and use an easy-to-set up "quick view" that allows you to see your information in text form. From there you generate a QR code that you keep on your phone. Whether you use the text or QR code method, the information that is shared is only what's required: your name, date of birth and doses. No other medical records or personal data is included.
MyChart Health Features Overview
Test Results
Receive timely notification of results for tests you've had and view test results from the past.
Medications
Review your medication list and instructions for taking each medication, and report medications you're no longer taking.
Allergies
Review your allergies and update them as needed.
Current Health Issues
Review your current health issues and update them as needed.
Immunizations
Review your immunization history and document immunizations you've received elsewhere, such as at a flu shot clinic.
Preventive Care
After you’ve been signed up for MyChart for six months, you can use it to keep track of routine care that is due and receive reminders for flu shots and other immunizations, physical exams, and preventive care procedures.
Health Summary
View a summary of your current health issues, medications, allergies, immunizations, and preventive care all in one place.
Plan of Care
View information related to a specific health condition, all in one place, including medications, test results, preventive care, flowsheets, treatment summaries, and patient goals assigned by your healthcare provider.
Medical History
Review and record your personal and family medical history.
Growth Charts
Track your children's growth and compare to others in their age group.
Health Trends
Graph vital signs and lab results over time.
Questionnaires
Provide general and family history information and respond to other questions from your healthcare provider.
Track My Health
Document details about your day-to-day health and link your account to your personal devices and apps, such as Withings, Fitbit, and AppleHealth to automatically record information such as your weight, blood pressure, or steps walked in a day.
Eye Care Center
View your most recent eyeglass or contact lens prescription.
End-of-Life Planning
Manage designated health care agents and upload documents, such as advance directives and a living will.
My Documents
View documents on file with your healthcare organization all in one place, such as After Visit Summaries, signed illness excuse notes, message attachments, and care planning documents.
Search the Health Library
Find articles about symptoms, procedures, and other healthcare topics.
CONNECT AND SHARE
Friends and Family Access
Take care of your children and other family members all from one account. Ask your healthcare provider to connect your account or invite someone yourself.
Health and Visit Summaries
View, download, or send a copy of specific visit summaries or your entire health record.
Request My Record
Request a copy of your medical record or other documents and download it when it is available.
Who Has Accessed My Record?
See which other family members and care providers have accessed your medical record.
Link Health Accounts
With Happy Together, see information from healthcare organizations at which you've received care, all in a single view, including allergies, medications, health issues, visits, test results, and care team members.
Share My Record
With Share Everywhere, give any provider with a computer and internet temporary, one-time access to your medical record.
Care Everywhere Authorization
Give authorization for your healthcare providers to use Care Everywhere to share your medical record with other healthcare organizations when it's needed for your care.
SCHEDULING AND APPOINTMENTS
After Visit Summary
View details of your past appointments or hospital stays.
See Clinical Notes
View notes that your doctor has recorded and shared with you.
Appointment Scheduling
Schedule an appointment yourself or request to have the clinic contact you. View details about future appointments, including instructions and driving directions, or cancel appointments you no longer need.
Favorite Appointments
Create shortcuts for appointments you schedule often.
Fast Pass Appointments and Wait List Updates
Add yourself to the wait list so you can be notified if an earlier appointment time becomes available.
eCheck-In
Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents.
Video Visits
Meet with a provider over video to receive care from the convenience of your home or work.
Hello Patient
Use location tracking on your phone to be automatically checked in when you arrive at the clinic.
Upcoming Tests and Procedures
Keep track of tests and procedures you need to follow up on.
MESSAGING
Message Center
View messages you've received from or sent to your healthcare organization, including any attachments.
Get Medical Advice
Send a message to ask your doctor for medical advice and get recommendations for care.
Ask Customer Service
Send non-medical messages to customer service or billing staff.
Medication Refills
Ask for prescription renewal and receive a notification when your medications are ready to be picked up at the pharmacy.
Letters
View letters from your healthcare provider, such as an absence excuse for work.
Clinic Calls
See a history of care advice calls and customer service calls.
PAYMENT AND INSURANCE
Billing Account Summary
View a summary of your clinic and hospital billing accounts, including your outstanding balance, details of account, charges, and recent payments.
Paperless Billing
Sign up for paperless billing to receive your medical bills through MyChart instead of by mail.
Bill Payment
View billing statements and make online payments for your medical bills or visit copays through your bank account or credit card. Make a bill payment without logging in to MyChart, such as if you receive care at a different healthcare organization while traveling or need to make a payment on someone else's behalf.
Payment Plans
Set up a payment plan to automatically pay your medical bills each month.
Financial Assistance
Provide your financial information and request assistance with paying your medical bills.
Insurance Summary
View your insurance coverages, claims, referrals, and benefits information.
PREFERENCES
Personal Information
Keep contact information up-to-date for yourself and emergency contacts, and let your healthcare providers know more about you by providing your preferred language, preferred name, gender identity and other personal information.
Username and Password Recovery
Set up security features to help you log in if you forget your MyChart username or password.
Two-Factor Authentication
Add extra security to your account by requiring that you enter a numeric code sent by text message or email each time you log in to MyChart.
Notifications
Record your preferences to receive notification of new information in MyChart, such as messages and test results, by email, text message, or push notification.
Account Management and Linking
Allow MyChart to connect to another app and share your data and manage connections to accounts at other healthcare organizations.
Multilingual MyChart
View MyChart in English or Spanish.
MOBILE FEATURES
Alternative Login Methods
Quickly log in to the MyChart mobile app using your fingerprint, face recognition, or a four-digit passcode.
Apple Watch
Pair the MyChart mobile app with your Apple Watch to receive notifications, view upcoming appointments, read messages, and review medications.
